All of the elements of management that a golf business owner or manager has to deal with, people are always at the top of the list when it comes to causes of stress. Why is this? Well even though the most modern greenkeeping equipment is complex and expensive, anything that goes wrong with it can ultimately be fixed in very short time. To the laymen the new fairway mower looks complicated and impossible to fathom, but to the right technician, there are no hidden layers or issues that he or she can’t get to the bottom of. Its just a question of methodically checking the machine to find the fault and following their training to put it right.
If its the greenkeeper or bar manager that’s broken down, then thats a whole different story, because to date science hasn’t been able to come up with a fail safe operation manual for the human mind.
Developing and supporting your people is the only part of your job that I would actually apply the word “Management” to. If you get this bit right or even close to right, then everything else is merely Administration.
At Hole18 we apply a stepped approach when we work with clients on Team Development:
Step 1. Define what a team actually is.
Step 2. The Key Elements of Effective Teams
Step 3. Building your team
Step 4. Running your projects with teams
Step 5. Key Learning Revisited and Systemised
Online Training in Team Development